1. Introduction
et999 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the et999 website (https://et999.lat), how that information is used, when it may be shared with third parties, and how we keep your information secure.
By using et999's services or registering an account, you are considered to have accepted the terms of this Privacy Policy. Please read the Policy carefully. If you do not agree with any part of this Policy, you are requested to refrain from using our platform.
2. What Information We Collect
et999 collects various types of information to operate its services. This information falls into two main categories:
2.1 Information You Provide
When you register on et999 or use our services, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Documents required for identity verification (copies of national ID or passport, as part of the KYC process)
- Messages and queries you send to customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- Internet Protocol (IP) address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system information
- Date and time of access to the platform
- Pages viewed and links clicked
- Total session duration
- Referral URL (the website from which you arrived at our site)
3. Purpose of Using Information
et999 uses the information it collects for the following legitimate purposes:
- Account Management: Creating, managing, and verifying your user account.
- Service Delivery: Gaming services, betting features, transaction processing, and bonus distribution.
- Identity Verification (KYC): Verifying age and identity to prevent fraud and money laundering.
- Customer Support: Resolving your complaints and queries via live chat or email.
- Platform Improvement: Analysing user behaviour to improve the quality of our services.
- Security: Detecting and preventing unauthorised access, fraud, and cyberattacks.
- Communications: Sending important account updates, transaction confirmations, and security alerts.
- Promotional Communications: Sending bonus offers and promotional information based on your consent.
We never sell your personal information or use it for any purpose not listed above.
4. Sharing Information with Third Parties
et999 may share your personal information with selected third parties in limited circumstances and in strict compliance with security rules:
4.1 Payment Processors
To process deposits and withdrawals, we share relevant information with bKash, Nagad, Rocket, and bank transfer service providers. These third parties are governed by their own privacy policies.
4.2 Technology and Software Providers
Minimum necessary information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, NetEnt, Microgaming, and Ezugi for service operation purposes.
4.3 Legal Obligations
We may disclose information when legally required or upon a valid request from authorities. This includes:
- Complying with judicial orders or government directives
- Assisting in investigations of fraud and financial crime
- Taking security measures to protect the platform or other users
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs, we will notify you in a timely manner.
5. Cookies and Tracking Technologies
et999 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, balance display, and core platform functionality.
- Functional Cookies: Used to remember your preferences (language, interface settings).
- Analytics Cookies: Used to analyse platform usage and evaluate performance.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
6. Data Protection Measures
et999 has put in place industry-standard technical and organisational measures to ensure the security of your information:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, protecting your information from third parties.
- Secure Server Infrastructure: Our databases and servers are protected by advanced firewalls and intrusion detection systems.
- Encrypted Payment Processing: Financial transaction data is processed using fully encrypted methods.
- Access Controls: Only authorised personnel may access your information, and only when necessary.
- Security Audits: Regular security reviews and vulnerability assessments are conducted.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to prevent unauthorised access to accounts.
100% security on the internet cannot be guaranteed, but et999 makes every effort to protect users' information. In the event of a security breach, we will notify you promptly and take the necessary steps.
7. Data Retention Period
et999 retains your personal information in accordance with the following policy:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information may be retained for a defined period to meet legal and regulatory obligations.
- Financial Transaction Records: Retained for the required period in compliance with financial crime prevention regulations.
- Communication History: Customer support communications are retained to ensure service quality.
Once the retention period ends or the information is no longer needed, we securely delete or anonymise it.
8. Your Rights
As a user of et999, you have the following rights over your own personal information:
8.1 Right to Know
You may find out what information we have collected about you, how it is being used, and with whom it is being shared.
8.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information held in your account. Please contact our support team to do so.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information that must be retained to fulfil legal obligations may fall outside the scope of this right.
8.4 Right to Opt Out of Promotional Communications
You may request to stop receiving promotional emails or messages at any time. However, essential account-related notifications (transaction confirmations, security alerts) will continue to be sent.
8.5 How to Exercise Your Rights
To exercise any of the rights above, email us at [email protected] or use our 24/7 live chat support. We will generally respond to your request within a reasonable timeframe.
9. Protection of Minors' Information
et999's services are intended only for persons aged 21 (twenty-one) years or older. We do not intentionally collect any information from minors.
Age verification is mandatory at the time of account registration, and proof of age (national ID, birth registration, or passport) is required as part of the KYC process. If we become aware that a minor has provided information, we will immediately close that account and securely delete the information collected.
10. Changes to the Privacy Policy
et999 reserves the right to update this Privacy Policy from time to time. If any significant change is made to the Policy, we will:
- Display a clear notice on the website
- Notify registered users by email
- Update the "Last Updated" date at the top of the Policy
If you continue using et999 after the updated Policy is published, you will be considered to have accepted the new Policy. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:
Our data protection team typically responds to emails on working days between 9:00 AM and 10:00 PM (Bangladesh Standard Time, UTC+6). For urgent matters, please use our 24/7 live chat service.