❓ Help Centre
et999 Frequently Asked Questions
Account, deposits and withdrawals, bonuses, games and security — detailed answers to all your questions in one place, in English.
Welcome to et999. On this FAQ page we have answered the questions most frequently asked by players in Bangladesh — from creating an account to transacting with bKash and Nagad, using the welcome bonus, cricket betting, slots and responsible gaming. If you cannot find your question, contact our 24/7 live chat — we are always ready to help you in your language.
Account and Registration
Account and Registration
To register at et999 you need an active mobile number, an email address and a strong password. You also need to provide your date of birth for age verification — et999 is only for users aged 21 and above. Providing accurate information makes the verification process easier later and ensures smooth withdrawals.
No. Under et999 rules, each person may operate only one account. If multiple accounts are created, they may be closed and any associated bonuses cancelled. Log in to your single account and enjoy all the benefits.
Click the "Forgot Password" option on the et999 login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. If you run into any trouble, contact our 24/7 live chat support and we will resolve it quickly.
Account verification is essential for secure transactions. For large withdrawal amounts, et999 may request a photo of your national ID card or passport. This keeps your account safe and prevents fraud. The sooner you complete verification, the faster your withdrawals will be processed.
Yes. If you want to take a break for a while, send a request via live chat or to [email protected]. et999 supports responsible gaming and offers temporary account suspension or self-exclusion.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to your et999 account via bKash are usually instant — in most cases your balance updates within a few minutes. If there is a delay for any reason, contact live chat with your transaction ID and we will resolve it promptly. The minimum deposit amount is ৳100.
Yes, Nagad is one of et999's supported payment methods. Just like bKash, you can deposit quickly and securely with Nagad. The minimum deposit is ৳100 and there are no extra charges. Make sure to use the correct account number when depositing.
Withdrawals from et999 are generally completed within 30 minutes to 3 hours. Withdrawals to bKash, Nagad or Rocket are the fastest. Bank transfers may take a little longer. The minimum withdrawal amount is ৳800.
et999 generally does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider or bank may apply their own service charges according to their own policies. For the latest fee information, ask on live chat.
Yes, Rocket (Dutch-Bangla Bank's mobile banking) is supported at et999. Just like bKash and Nagad, you can easily deposit and withdraw using Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳800.
To deposit via bank transfer, go to the et999 cashier page, select the "Bank Transfer" option and transfer funds according to the account details shown. Once the transfer is done, share the slip or reference number on live chat and your account will be updated quickly. City Bank, BRAC Bank, Islami Bank and Sonali Bank are generally supported.
Games and How to Play
Games and How to Play
To bet on BPL or any other cricket match, go to the et999 cricket betting section. Before the match starts or while it is live, you can choose from various markets — match winner, toss result, total runs, wickets and more. Read the odds and terms carefully before placing a bet. Keep your bets within the set limits.
Yes, all et999 slot games are fully optimised for mobile browsers. On any Android or iOS smartphone you can open et999.lat directly in the browser and play — no separate app download needed. Games from PG Soft, JILI and Pragmatic Play run smoothly.
Regular casino games (slots, table games) are run by software and can be played at any time. In live casino you play in real time with a live dealer — providers like Evolution Gaming or Ezugi use professional dealers. Live casino gives you the feel of a real casino.
RTP is the average percentage of total bets wagered on a game that is returned to players over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered. This applies as an average across thousands of rounds, not a single short session. All games at et999 are operated under a fair play policy.
Aviator is a crash game by Spribe. As a plane flies, the multiplier keeps increasing. If you press "Cash Out" before the plane crashes, your winnings are calculated at that multiplier. Cashing out at the right moment is the core strategy of this game. There is also an option to place two bets at the same time.
Bonuses and Promotions
Bonuses and Promotions
New members at et999 receive a 200% bonus on their first deposit up to a maximum of ৳10,000. For example, depositing ৳1,000 gives you a total balance of ৳3,000. To receive the bonus, keep the bonus option active at the time of your first deposit. A 10x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. et999's welcome bonus has a 10x wagering requirement — so if you receive ৳1,000 in bonus funds, you need to place a total of ৳10,000 in bets before the bonus becomes withdrawable. Full terms are available on the terms and conditions page.
When you open an account at et999 you automatically start at the Bronze level. By playing regularly you can move up to Silver, Gold and the top Platinum level. At the Platinum level you can receive up to 1.0% weekly cashback. Each level comes with special benefits and personal support.
Yes. Weekly cashback is available through the VIP programme — 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum. Special promotional offers are also made during Eid, BPL season and other occasions. Check the promotions page regularly for the latest offers.
Not directly. To withdraw bonus funds you must first fulfil the specified wagering requirement. Once the requirement is met, winnings earned from the bonus are added to your regular balance and can then be withdrawn. Full details about bonuses are available in the et999 terms and conditions.
Security and Responsible Gaming
Security and Responsible Gaming
et999 uses SSL encryption technology to keep all your personal and financial information secure. Our system follows a fair play policy and your information is not shared with third parties. For more details, please see our privacy policy page.
No. et999 is only for users aged 21 and above. Age is verified at the time of registration and accounts for minors are not approved. We are against gambling by those under age and promote responsible gaming.
Yes. et999 believes in responsible gaming. If you feel that gambling is getting out of control, visit our responsible gaming page. To set deposit limits, session limits or to use the self-exclusion option, contact us via live chat or at [email protected].
Absolutely. The et999 customer support team is available 24 hours a day, 7 days a week, providing full support in Bengali via live chat. You can also write to us in Bengali by email: [email protected]. We are always here for you in your language.
To self-exclude, send a request via live chat or to [email protected]. Both temporary (7 days / 1 month) and long-term exclusion are available. While an exclusion is active, you will not be able to access your account or place bets during that period. This is an important part of responsible gaming.
Still have questions? Get in touch with support
Our Bengali-speaking support team is available 24/7 — get instant answers to any question.
Email: [email protected] | 24/7 Live Chat